PlanVela Support

Last updated: July 30, 2026

Get help with accounts, family homework planning, parental controls, and App Store purchases.

Email Support

Contact Support

Please include your device model, iOS or Android version, PlanVela version, and a description of what happened. Do not send passwords or payment-card details.

Provider: Beijing Shangfurui Technology Co., Ltd.
Email: shangfuruikeji@163.com
Telephone: +86 137 2055 3201
Registered address: Room 10-246, 4th Floor, Building 2, No. 55 Xinhua North Road, Tongzhou District, Beijing, China

Frequently Asked Questions

How do I restore an Apple in-app purchase?

  1. Sign in to PlanVela with the same PlanVela account used for the purchase.
  2. Make sure the device is signed in to the Apple Account that made the purchase.
  3. Open Me → Membership → Restore Purchases.

If the purchase is still missing, email support with the approximate purchase time and Apple transaction identifier. Do not send full payment credentials.

How do I use parental controls?

Open Me → Account Mode. A parent can set a four-digit password and switch the device to Child Mode. Child Mode limits task editing, subject management, reward settings, and family-management features.

How do I delete my account?

In the app, open Me → Settings → Delete, or follow the instructions on the account deletion page.

Where can I request an App Store refund?

Purchases made through Apple are billed and refunded by Apple. Visit Apple's Report a Problem website and sign in with the Apple Account used for the purchase.

Legal and Privacy

These pages are available without signing in.